Refund policy

At Cindy Collective Co, customer satisfaction is our priority.
As we partner with trusted international suppliers, please contact us within 7 days of receiving your order if your item arrives damaged, defective, or incorrect. Please include your order number and clear photos of the item.
After reviewing your request, we will, where applicable, arrange a replacement or refund in accordance with our supplier's policy and consumer laws. 
Orders cannot be cancelled once they have been processed or shipped.
Please ensure you select the correct product, size, colour, and delivery address before placing your order.
Refunds, where approved, will be issued to the original payment method.
If you have any questions about your order, please contact our customer support team and we will be happy to assist you.